FREQUENTLY ASKED QUESTIONS

1. What is www.woventidy.com?
   www.woventidy.com is an online store that specializes in selling woven bamboo desktop storage baskets. Our products are designed to provide elegant and practical storage solutions for your office and home.
2. How to contact www.woventidy.com?
   If you have any questions or suggestions, please contact us through the following methods:
   ●Email: supercraft@woventidy.com
3. How to process the order?
   We confirm the order within 24 hours after receiving it and complete the shipment within 3 working days. You will receive a confirmation email with logistics information.
4. What is the shipping and delivery policy?
   ●We provide free shipping for all orders within Australia.
   ●Once the order is shipped, you will receive an email with a tracking link, and you can track the status of your package according to the link.
5. How to handle returns and refunds?
   If you are not satisfied with the product you purchased, we offer a 30-day return policy. Please follow the steps below:
   ●Contact our customer service email (supercraft@woventidy.com) to explain your return request.
   ●Please make sure the product is unused and in its original packaging.
   ●Send the return following the instructions we provide.
   Refunds will be processed within 5 business days after receiving the return.
6. Are your products safe and harmless?
   All our bamboo desktop storage baskets are made of environmentally friendly materials, non-toxic and safe and harmless, suitable for home and office environments.
7. How do I clean and maintain my bamboo storage basket?
   To keep your bamboo storage basket in the best condition, it is recommended to wipe it gently with a damp cloth and avoid soaking it in water. Keep away from direct sunlight to prevent discoloration or deformation of the material.
8. Do you offer bulk purchases or customized services?
   Yes, we welcome bulk purchases. To inquire about customized services, please contact us by email at supercraft@woventidy.com.
9. Is my information safe?
   We take your privacy and security very seriously. www.woventidy.com is committed to protecting your personal information and will only use it for order processing and communication, and will not be shared with third parties.
10. How to buy products on the website?
    On our official website (www.woventidy.com/), you can browse products, select the bamboo storage basket you like, add it to the shopping cart, and then follow the instructions to complete the checkout and payment.